EasyVCC is a complete virtual contact centre solution for operators and service providers.
Virtual Contact Centres can be created across multiple sites and support nomadic call agents, leading to enhanced flexibility, scalability and redundancy and service level optimisation.
EasyVCC is based on a net-centric architecture, eliminating the need for investment and maintenance of premise-based equipment and thus lowering the threshold for roll-out of advanced customer interaction solutions in new market segments, e.g. for small or virtual organisations. Contact centre agents can operate at any location, through any telephony terminal equipment, and the solution can be deployed on all types of telephony network, PSTN, PLMN, 3G, NGN, and IMS.
EasyVCC offers enhanced benefits by enabling operators to easily construct highly tailored solutions matching the needs and preferences of different customers via Gintel’s powerful Easy Composer framework. A set of user-friendly tools guides and automates the process of requirement gathering, solution design and service deployment.